Terms of Service

1. Acceptance of Terms

By accessing or using any product within the ShieldDrop Legal Suite ("Service"), including but not limited to ShieldDrop, CaseBrief, TrialMind, VaultDictate, VaultNotes, DocketForge, RedactAI, DeadlineCalc, and ChainKeep, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

These Terms apply to all users, including attorneys, paralegals, law clerks, investigators, and any other individuals accessing the Service in a professional or personal capacity.

2. Description of Service

ShieldDrop Legal Suite provides web-based software tools designed to assist legal professionals with document privacy (metadata removal), case analysis, trial preparation, transcription, legal drafting, and related workflow automation. All services are provided "as is" and "as available."

ShieldDrop is not a law firm and does not provide legal advice. No attorney-client relationship is formed through use of the Service. Results generated by AI-powered tools (CaseBrief, TrialMind, LexAI, etc.) are for informational and workflow purposes only and must be independently verified by a licensed attorney before reliance.

3. User Conduct and Responsibilities

You agree to use the Service only for lawful purposes and in compliance with all applicable federal, state, and local laws. You are solely responsible for:

• The accuracy, legality, and appropriateness of any files or content you upload to the Service.
• Ensuring that you have all necessary rights and permissions to process any documents through the Service.
• Independently verifying the output of any AI-generated analysis, brief, transcript, or recommendation before use in any legal proceeding.
• Compliance with your jurisdiction's professional responsibility rules regarding the use of third-party technology tools in legal practice.

You agree not to use the Service to: (a) process files you do not own or have authorization to process; (b) attempt to reconstruct or intercept other users' data; (c) reverse-engineer, decompile, or extract source code from the Service; (d) circumvent any rate limits, access controls, or billing mechanisms.

4. Data Retention and Privacy

ShieldDrop is designed around a zero-retention architecture. Files uploaded to the metadata scrubber and AI tools are processed exclusively in volatile memory (RAM) and are never written to disk, logged, or stored. Upon completion of processing and file delivery to your device, all data is immediately discarded.

Certain features (e.g., audit logs stored in your browser's localStorage, referral codes, billing session tokens) are stored locally on your device and are not transmitted to our servers except as necessary to complete a specific transaction (e.g., payment processing via Stripe).

For full details, see our Privacy Policy.

5. Subscription, Billing, and Refunds

Paid subscriptions are processed through Stripe. By subscribing, you authorize ShieldDrop to charge the payment method on file on a recurring basis (monthly or annually, as selected). All prices are in USD.

• Cancellation: You may cancel at any time through the Stripe Customer Portal. Access continues until the end of the current billing period.
• Refunds: We offer a 7-day money-back guarantee for new subscribers who have not generated more than 5 AI analyses or processed more than 50 files. After this window, all sales are final.
• Plan changes: Upgrades take effect immediately. Downgrades take effect at the next billing cycle.
• Free tier: The free tier is provided at our discretion and may be modified or discontinued with 30 days' notice.

6. Disclaimer of Warranties

THE SERVICE IS PROVIDED WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT:

• The Service will be available at all times, uninterrupted, or error-free.
• Metadata removal will be complete, exhaustive, or legally sufficient for any particular jurisdiction or purpose.
• AI-generated analyses, briefs, or recommendations are accurate, current, or legally valid.
• The Service will prevent forensic recovery of data by sophisticated adversaries.

For a comprehensive list of known technical limitations, see our Limitations page.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SHIELDDROP, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES — INCLUDING BUT NOT LIMITED TO LOSS OF DATA, LOSS OF REVENUE, OR ANY DAMAGES ARISING FROM RELIANCE ON AI-GENERATED LEGAL ANALYSIS — WHETHER OR NOT SHIELDDROP HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL SHIELDDROP'S AGGREGATE LIABILITY EXCEED THE GREATER OF (A) THE AMOUNT PAID BY YOU TO SHIELDDROP IN THE 12 MONTHS PRECEDING THE CLAIM OR (B) $50 USD.

8. Indemnification

You agree to indemnify, defend, and hold harmless ShieldDrop and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Service in violation of these Terms; (b) any content you upload, transmit, or process through the Service; or (c) your violation of any third-party right, including any intellectual property right or privacy right.

9. Intellectual Property

All software, design, text, graphics, and code comprising the ShieldDrop Legal Suite are the exclusive property of ShieldDrop and are protected by applicable intellectual property laws. Nothing in these Terms grants you any right to use ShieldDrop's trademarks, logos, or service names without prior written consent.

You retain all ownership rights in files you upload. You grant ShieldDrop no license to your file content beyond what is strictly necessary to process and return the file to you (i.e., ephemeral RAM-only processing).

10. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles. Any dispute arising from or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, except that either party may seek injunctive relief in a court of competent jurisdiction.

You waive any right to participate in a class action lawsuit or class-wide arbitration.

11. Changes to Terms

We may modify these Terms at any time. We will notify subscribers of material changes via email at least 14 days before the changes take effect. Continued use of the Service after the effective date constitutes your acceptance of the revised Terms.

12. Contact

For questions about these Terms, contact us at legal@shielddroplegal.com.